Customer Service AssociateListed on: 12/3/2021 11:02:00 AMPST
Location: New York, NY 10004
Description: Responsible for researching and resolving customer issues that are escalated for resolution and settlement.Review and Evaluate Customer Escalations- Understand full details of the customer's claims as provided by the customer or relayed through one of the other channels.Research the details of the customer's issue, recreate a timeline of transactional events, and ensure that expected system processes and business rules were followed.Prepare a file of supporting documentation as needed to be included with the customer response or to be maintained for future reference if related questions arise.Prepare a summary or overview of both the basis of the customer issue and findings after the issue is researched.Prepare a letter or email with a comprehensive response that is prepared for the customer or to the office or individual escalating the customer issue on their behalf.
Requirements: High school diploma or equivalent--college degree preferred A minimum of 3 years in a customer service environment handling customer inquiries or performing customer account research Attention to detailProblem solvingComputer skills and proficient in Microsoft Excel and WordWriting skills L. J. Gonzer Associates is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status.