Customer Service AssociateListed on: 8/17/2022 10:42:00 AMPST
Location: New York, NY 10004
Description: Responsible for researching and resolving customer issues that are escalated for resolution and settlement.Review and Evaluate Customer Escalations- Understand full details of the customer's claims as provided from the customer or relayed through other channels.Research the details of the customer's issue, recreating a timeline of transactional events and ensure that expected system processes and business rules were followed.Prepare a file of supporting documentation as needed to be included with the customer response or to be maintained for future reference if related questions arise.Prepare a brief summary or overview of both the basis of the customer issue and findings after the issue is researched.Prepare a letter or email with a comprehensive response that is prepared for the customer or to the office or individual escalating the customer issue on their behalf.
Requirements: *High school degree or equivalent. College degree preferred. *Three (3) years in a customer service environment handling customer inquiries or performing customer account research. Proven customer support experience. *Excellent verbal and written communication skills. Ability to respond to customers in writing. Ability to communicate well and deal effectively with customers and agency personnel *Ability to research customer accounts to gather pertinent information. *Attention to detail. *Problem solving skills. *Computer skills. L. J. Gonzer Associates is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status.