Business Analyst

Listed on: 5/4/2023 11:15:00 AMPST
Location: Albany, NY 12233
Industry: Business Analysis
Salary: Open
Description: L.J. Gonzer Associates is looking for individuals to join our pool of qualified candidates for potential assignment as a Business Analyst.Generally responsible to maintain and configure client's system, including:*Maintain work categories, subcategories and work types, including definition, description and mapping. *Configure work type details, adding/editing questions, dropdown lists and hyperlinks. *Configure help content, tips. *Maintain GIS components and functions. *Maintain and develop dashboard tables and graphs. *Produce reports as needed. *Modify system generated email notifications. *Support account creation and organization and user configuration. *Monitor and test version upgrades, patches, scripts, etc., to ensure consistent performance and compliance with business requirements. *Troubleshoot system issues and work with business subject matter experts, vendor, and ITS to address internal and external customer needs. *Use a ticketing system to track and manage incidents, service requests, problems, changes, and release/deployment.
Requirements: 

• 7 years of experience working with agencies/business areas to understand and document business requirements to configure business applications to align with those requirements using the administrator functionality of the application.
• 3 years of experience working with agencies/business areas to define reporting/dashboard requirements and then configure and implement using Izenda.
• 3 years of experience performing agency/business area Functionality testing, Regression testing, User Acceptance testing, Interface testing, Operational testing.
• 3 years of experience troubleshooting system issues and working with subject matter experts, vendor, and IT to address internal and external customer needs.
• 2 years of experience using a ticketing system to track and manage incidents, service requests, problems, changes, and release/deployment.

L. J. Gonzer Associates is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status.

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