Customer service/international sales

Listed on: 8/2/2023 7:50:00 AMPST
Location: Cedar Grove, NJ 07009
Industry: Sales
Salary: Open
Description: L.J. Gonzer Associates is looking for individuals to join our pool of qualified candidates for potential assignment as a Customer Service/International Sales Representative. This is a contract to perm position.*Provide excellent customer service by phone fax and email quickly and efficiently. *Process inquiries within 1 business day or within 2 business days if necessary. *Prepare and produce Proforma Invoices according to customer and internal requirements within 2 but no more than 3 business days: follow up on customer receipt of their requested information; make timely return calls or emails pertaining to customer requirements. * Achieve an optimum response time for international inquiries and requests for data, quotes, and proformas. to maintain the flow of orders through the production-to-billing pipeline. * Keep Procedures and Work Instructions for preparing and processing Proforma Invoices current for ISO documentation *Follow company Quality Management System procedures and work instructions and company standard practices and policies. RESPONSIBILITIES*Monitor email for international sales orders and inquiries *Coordinate all activities with Accounting and Production Manager to accurately process inquiries according to individual customer status *Communicate effectively and positively with Production areas to obtain realistic ship dates, and work closely with Production Managers on any problem areas found *Work closely with Controller to appropriately report and handle any problem areas found in the course of performing the responsibilities of the job. *Maintain active pursuit of the Quality Management System goals and exercise of the related processes
Requirements: *Minimum of 3 years in a manufacturing environment. ISO experience. *High school diploma or equivalent if arithmetic and percentage skills and English skills are sufficient for requirements. *Reading Comprehension: understand written sentences and paragraphs in work related documents *Composition: English writing skills must be excellent for composing professional emails faxes and letters. *Verbal: English skills must be good for phone work with customers and to convey information effectively to others by phone, notes, forms, email, or in person *MS Word, MS Excel. L. J. Gonzer Associates is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status.

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